Service Level Agreement

Service Level Agreement is subject to policies and changes, SpeedySparrow will reserver the
right to change, update, modify, remove content on this page at it's discretion.

SpeedySparrow realises that uptime is important to you, this is why we have introduced an SLA (Service Level Agreement) policy which will reward you in the even of service disruptions or service related downtime. If in the even that our systems do suffer from a downfall which includes any longer than 446.4 Minutes (99%) of incurred downtime you will be eligible for a refund under the proposed percentages below.

If you have incurred downtime recently please use the following calculator to determine how much donwtime you have received and pass this on to our billing department, SpeedySparrow will investigate all downtime requests and will take appropriate courses of action as required.



Uptime Statistic	% Credit
99.9%	Guaranteed
99.8%	10%
99.7%	20%
99.6%	30%
99.5%	40%
99.4%	50%
99.3%	60%
99.2%	70%
99.1%	80%
99.0%	90%
Less than 99%	100%